We understand if you are unsatisfied with your purchase. We at Ocean Home Store offers easy 14 days exchange/return.
Product should be exchanged unused, in their original packaging along with the price tags, labels, packing, and barcodes, invoice copy defined as essentials.
For exchange on online orders, please call us at +91 7073-467188 or email us at firstname.lastname@example.org for exchange of merchandise.
Before you return a product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.
We stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item.
Please note that Exchange or Refund will not be made against the non-returnable items, unless there is a defect or different from its description
- Discounted products (all items listed under SALE category) – Discounted Items cannot be returned or refunded.
Ocean Home Store reserves the right to reject returns from any particular customer.
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, please follow the instructions below:
- You can return/exchange in 14 days after date of delivery, But under the condition that Ocean Home Store customer service is intimated via email within 7 days of delivery of the goods to your address.
- Ocean Home Store will exchange the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping.
- Shipping charges will not be refunded. Shipping amount will be notified via email.
- Ocean Home Store will not arrange any pick up for the return goods, they need to be shipped at your own cost.
- Sale products are non-returnable. Exchange or Refund will not be made against a non-returnable item unless there is a defect or is different from its description.
For Credit Card/Debit Card/Net banking or Paypal Transactions:
As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.
If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where Ocean Home Store has erroneously sent you a wrong item / color / size.
For COD (Cash on Delivery) Transactions:
- Refunds can only happen via E-Voucher/Credit coupon.
- Cash Refunds are not allowed for COD orders since we cannot get deliver cash through couriers.
- Customer can also place a request for a reverse pick up in case reverse pick up service is available through our couriers.
Refunds will only be done in the following cases:
- Genuine sizing issues, only for unused products with tags. Please review our size guides carefully before making your purchase.
- Genuine quality issues.
- Packages lost in transit.
- In case Ocean Home Store discovers that a wrong item has been shipped to you.
- In case the customer is not happy with the purchase and has returned the item.
No refunds will be given in the following cases:
- In case of minor design and color variations. With handmade products there will always be some variation between products.
- Incorrect or outdated delivery address.
- After 3 failed delivery attempts by the courier.
- Package refused by recipient.
- Products returned in a used or damaged condition.
Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.